Terms of service

Effective Date: June 29, 2026

Welcome to Lena's Tienda. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to these Terms.

1. Use of Our Website

By using this website, you agree to:

  • Be at least 18 years old or have permission from a parent or legal guardian.
  • Provide accurate and complete information when placing an order.
  • Use this website only for lawful purposes.

You agree not to misuse the website or interfere with its operation.

2. Products and Pricing

We strive to display our products, descriptions, and pricing as accurately as possible. However, we cannot guarantee that all information is error-free.

Lena's Tienda reserves the right to:

  • Correct pricing or product description errors.
  • Modify or discontinue products at any time without notice.
  • Refuse or cancel any order due to pricing inaccuracies, suspected fraud, or other legitimate reasons.

Because many of our products are handmade, slight variations in color, size, pattern, or design may occur. These variations make each piece unique and are not considered defects.

3. Orders and Payment

Payment is due at the time your order is placed. Orders will not be processed until payment has been successfully received.

You agree to provide current and accurate billing and shipping information.

4. Shipping

Orders are processed within the timeframe stated in our Shipping Policy.

Once an order has been shipped, delivery times are determined by the shipping carrier. Lena's Tienda is not responsible for shipping delays, lost packages, or delays caused by circumstances beyond our control.

5. Returns and Refunds

All sales are final.

Lena's Tienda does not accept returns, exchanges, or refunds unless an item arrives damaged or the incorrect item was received.

If your order arrives damaged or incorrect, please contact us within 3 days of delivery with your order number and photos of the item so we can review the issue.

6. Intellectual Property

All content on this website—including text, images, logos, graphics, product descriptions, and designs—is the property of Lena's Tienda or used with permission and is protected by applicable intellectual property laws.

No content may be copied, reproduced, or distributed without prior written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Lena's Tienda shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of this website or products purchased from it.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product.

8. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how your personal information is collected, used, and protected.

9. Changes to These Terms

Lena's Tienda reserves the right to update these Terms of Service at any time. Changes become effective immediately upon being posted on this website.

10. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Lena's Tienda operates.

11. Contact Us

If you have any questions about these Terms of Service, please contact us using the contact information provided on our website.