Shipping policy

Thank you for shopping with Lena's Tienda! We take great care in packaging your order and strive to ship your items as quickly as possible.

Processing Time

• Orders are typically processed within 2–5 business days.
• Orders are processed Monday through Friday, excluding holidays.
• During sales, holidays, or high-volume periods, processing times may be slightly longer.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your location and the selected shipping method.

Once your order has shipped, you will receive a confirmation email with tracking information (when available).

Estimated delivery times are provided by the shipping carrier and are not guaranteed. Delays caused by the carrier, weather, holidays, or other unforeseen circumstances are beyond our control.

Order Accuracy

Please ensure your shipping address is correct before placing your order. Lena's Tienda is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, please contact us as soon as possible. We will do our best to update your order before it ships, but we cannot guarantee changes once processing has begun.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, Lena's Tienda is not responsible for lost, stolen, or delayed packages. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.

Damaged Shipments

If your order arrives damaged, please contact us within 3 days of delivery. Include your order number, photos of the damaged packaging and item(s), and a brief description of the issue so we can assist you.

Questions

If you have any questions about your order or our shipping policy, please contact us. We're happy to help!